Dentsply Sirona
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies.
For more than a century, DENTSPLY and Sirona have set a global standard for dental manufacturing, technology development, digital treatment, and clinical education. Throughout their history, they’ve been at the forefront of innovation to improve and advance dentistry.
Core Practice
Core Practice is Australia's first truly cloud-based dental practice management software
Core Practice
Core practice is a web-based software that gives you the freedom to quickly and securely access patient information from your desktop, phone or tablet anywhere with an internet connection.
Create Dental
Create Dental is a boutique design and construction studio specialising in beautifully resolved dental fit-outs.
Create Dental
Whether you’re setting up a new dental practice or expanding your existing dental clinic, Create work with your business expansion goals, however big or small. With a single point of contact and a turn key solution, Create Dental makes development solutions easy for you.
Henry Schein
Henry Schein
Centaur Software
Centaur Software
Initially designed by Sydney Dentist Dr. Frank Papadopoulos, it was established in 1992 with the aim to create practice management software products - Dental4windows (D4W)
First Response Dental
First Response Dental
Breakdowns, servicing, validations, troubleshooting, CADCAM issues, Cerec issues, installation of equipment, removal of equipment, or just a nice cup of coffee, we can do almost anything that you might need!
Australian Imaging
Australian Imaging keep your practice operating smoothly with specialist diagnostic imaging equipment and dedicated customer service.
Australian Imaging
Australian Imaging are proudly Australian-owned, offering total imaging solutions - from digital imaging software, consumables and compliance.
Cabled Electrical
Based in Templestowe, CABLED is an electrical contractor with clients across Melbourne and Regional Victoria.
Cabled Electrical
From minor service calls, to major projects, Cabled employs robust safety and quality assurance systems ensuring consistent enterprise level of reliability and dependability.
Readiitel
Business Internet solutions that enable your practice to be connected and collaborative, always.
Readiitel
ReadiiTel gives you a single point of contact for all your practice connectivity needs — from VoIP systems to NBN connections to wireless redundancy links.
Running a practice is hard, find out how we can help!
The journey of a support ticket (Through the eyes of Sam the DA)
Attempted CBCT
When attempting to take a scan Sam notices that the device isn’t responding, after a few attempts to run it she is still unable to take a scan.
Call Support
Sam calls our support line and gets hold of Oliver who quickly remote connects to see what the issue is. Oliver quickly realises this one needs urgent attention.
Escalation
Oliver escalates to Ben to have a quick look and see if any of the normal fixes will work on this issue. AFter running through the usual suspects, Ben realises this is a new problem we haven’t seen before.
Contact Vendor
On investigation, there is an issue in the software and we need the developer to step in, so we call Dentsply Sirona’s helpdesk and get them to remote connect also.
Resolution
Working with the team at Dentsply Sirona, we are able to jointly troubleshoot the issue and discover it’s an issue with the newer version of the sensor drivers and are able to install a previous version.
Documentation
After confirming this may affect more than one computer and may weel affect multiple clients, Ben documents the resolution in to a standardised form ready for the next time we encounter the issue. Ben closes off the ticket.
The team at 32 Byte are responsible for managing and integrating dental technology within a dental practice. They work with dentists and other members of the dental team to ensure that all technology is used effectively and efficiently. We also work with practices to ensure that their dental records are properly maintained and secured.
