Create Dental
Full range of Architectural services customised to your specific needs for your dental surgery design and medical clinic design.
With over 10 years of experience within the industry the team at Create Dental have developed strong relationships with an emphasis on effective solutions and service.
Core Practice
Core Practice is Australia's first truly cloud-based dental practice management software
Core Practice
Core practice is a web-based software that gives you the freedom to quickly and securely access patient information from your desktop, phone or tablet anywhere with an internet connection.
Dentsply Sirona
Dentsply Sirona
The largest global infrastructure in dentistry, committed to leading education and innovation with proven solutions to improve efficiency and advance patient care.
Henry Schein
Henry Schein
Centaur Software
Centaur Software
Initially designed by Sydney Dentist Dr. Frank Papadopoulos, it was established in 1992 with the aim to create practice management software products - Dental4windows (D4W)
First Response Dental
First Response Dental
Breakdowns, servicing, validations, troubleshooting, CADCAM issues, Cerec issues, installation of equipment, removal of equipment, or just a nice cup of coffee, we can do almost anything that you might need!
Australian Imaging
Australian Imaging keep your practice operating smoothly with specialist diagnostic imaging equipment and dedicated customer service.
Australian Imaging
Australian Imaging are proudly Australian-owned, offering total imaging solutions - from digital imaging software, consumables and compliance.
Cabled Electrical
Based in Templestowe, CABLED is an electrical contractor with clients across Melbourne and Regional Victoria.
Cabled Electrical
From minor service calls, to major projects, Cabled employs robust safety and quality assurance systems ensuring consistent enterprise level of reliability and dependability.
Readiitel
Business Internet solutions that enable your practice to be connected and collaborative, always.
Readiitel
ReadiiTel gives you a single point of contact for all your practice connectivity needs — from VoIP systems to NBN connections to wireless redundancy links.
Running a practice is hard, find out how we can help!
The journey of a support ticket (Through the eyes of Sam the DA)
Attempted CBCT
When attempting to take a scan Sam notices that the device isn’t responding, after a few attempts to run it she is still unable to take a scan.
Call Support
Sam calls our support line and gets hold of Oliver who quickly remote connects to see what the issue is. Oliver quickly realises this one needs urgent attention.
Escalation
Oliver escalates to Ben to have a quick look and see if any of the normal fixes will work on this issue. AFter running through the usual suspects, Ben realises this is a new problem we haven’t seen before.
Contact Vendor
On investigation, there is an issue in the software and we need the developer to step in, so we call Dentsply Sirona’s helpdesk and get them to remote connect also.
Resolution
Working with the team at Dentsply Sirona, we are able to jointly troubleshoot the issue and discover it’s an issue with the newer version of the sensor drivers and are able to install a previous version.
Documentation
After confirming this may affect more than one computer and may weel affect multiple clients, Ben documents the resolution in to a standardised form ready for the next time we encounter the issue. Ben closes off the ticket.
The team at 32 Byte are responsible for managing and integrating dental technology within a dental practice. They work with dentists and other members of the dental team to ensure that all technology is used effectively and efficiently. We also work with practices to ensure that their dental records are properly maintained and secured.
